Delivery and shipping are not included in the price.
The delivery cost depends on number of items and location of delivery. Most local home deliveries start at $100. In town deliveries, at a mutually convenient location, start at $25. We thoroughly wrap each individual item for safe transport, if you desire to keep the wrapping it is $5 for smaller items and $10 for larger ones.
Long distance shipping may be arranged by us or the customer. All items will be thoroughly wrapped to ensure safe transportation and if a custom sized pallet is to be constructed, additional cost of time and materials will be incurred. Many options include: picking up the the items and driving them home in your own vehicle, flying in and renting a truck, contracting with a freight company or hiring Rusty to make the delivery.
When to expect your furniture
Most orders will be completed within 3 – 10 weeks depending on the size of the order and the length of our queue at the time. All order are serviced on a first come, first serve basis after a deposit check is received by us. Very large orders may take longer. If your project needs quick attention, please specify and we'll do our best to accommodate your situation. We prefer to under promise but over deliver.
Rustic Industrial Designs Return Policy
Due to the artisan craftsmanship involved in each piece we make, minor variations in size, patina and finish may occur. We handcraft and thoroughly inspect each piece to ensure it meets the highest quality standards. Once you have received your item and approved that it has arrived safely, all sales are final and refunds will not be provided. However, if there is a defect in the wood that becomes evident after the delivery, we ask that you send us pictures of the issue along with the circumstances that may have contributed to problem. Some examples include excessive heat near the furniture, extremely low humidity or excessive moisture. Under such situations, we will try to determine the cause, the proper way to remedy it and whether there will be a charge for us to do so.
We design, engineer, and hand make all our items. It is a labor of love and dedication and we want you to love the pieces you purchase from us.
Please measure carefully the area you intend to place your item, remember to factor in things like baseboards and chair rails. Also of critical importance are the measurements of your entryway, doorways and the pathways to get your items to their intended destination.
If your item is the product of a custom order, we reserve the right to use the designs we create for the future.
We sincerely appreciate your business and look forward to serving you.
Coco and Rusty